Frequently Asked Questions

We love questions! We’ve compiled a list of the most frequently asked questions, along with important details, in an effort to help you find the information that you need! If you can’t find your answers here, don’t hesitate to reach out to us.

VENUE RENTAL + EVENT DETAILS

WHAT SPACES ARE INCLUDED IN THE VENUE RENTAL?

All indoor and outdoor spaces throughout the property are exclusively available to you during your event, including: the Great Room, Loft, Patio, and Suite. The Colony House has the flexibility of many different types of layouts! The indoor Great Room can seat up to 250 guests. For weddings, this is a great space for a ceremony, then flipped to reception by your 24 Carrots staff. Guests can enjoy cocktail hour on the outdoor Patio and indoor Loft. Please talk with your venue representative about suggested layouts based on guest count and preferences. The Suite is available starting at 10am the day of your event.

WHAT IS THE CAPACITY?

The Great Room seats up to 250 guests without a dance floor, 220 seated guests with a dance floor, and 400 guests for a cocktail-style reception. For a cocktail-style reception, the Loft has capacity for 150 guests and the Patio has capacity for 100 guests.

HOW MUCH TIME IS INCLUDED IN THE VENUE RENTAL?

Eight (8) hours of event time are included with the venue rental from event start time to event conclusion. Events must conclude by no later than 12am. Vendors may arrive as early as 10am and must complete strike by 1am.

WHAT IS REQUIRED TO SECURE A DATE AT THE COLONY HOUSE?

A signed catering and venue contract with 24 Carrots and 20% payment is required to secure a date (or 50% payment if the event date is within 6 months). Please note that venue date availability is on a first come, first served basis. Preliminary dates included in proposals do not guarantee date availability and will only be guaranteed upon receipt and payment. Holds are not available, and discussion of dates or receipt of a proposal does not guarantee a reservation.

ARE THERE ON-SITE ACCOMODATIONS FOR GETTING READY?

Yes! The Colony House has an intimate Suite that includes garment hooks, full-length mirrors and a beautiful lounge vignette, perfect for party preparation and final touches for the main event.

ARE THERE OVERNIGHT ACCOMMODATIONS AVAILABLE?

While we do not have overnight accommodations on the property, Anaheim and the surrounding areas offer various accommodation options that we are happy to recommend.

WHAT ARE THE OPTIONS FOR PARKING?

The Colony House includes a private lot with 95 complimentary parking spaces and offers overnight parking until 10am the next day. Please contact your venue representative for additional information or for valet services.

IS THE VENUE ADA ACCESSIBLE?

The lower level of the venue, including the Patio, Great Room, and restrooms are ADA-accessible. There is also ADA parking located directly in front of the entrance to the venue.

DOES THE VENUE ALLOW PETS?

Furry friends are welcome for your ceremony! Pets must arrive within 30 minutes of the ceremony and depart no later than 30 minutes following the ceremony. Pets must be leashed at all times and remain in outside areas. Please contact us if additional accommodation is needed.

WHEN CAN I SCHEDULE MY REHEARSAL?

A one-hour rehearsal is included in every contract and booked upon venue availability. Rehearsals are optional and take place during business hours. Rehearsals may not take place at the venue if there is another event that day and 24 Carrots is happy to recommend local options to rehearse.

CAN WE CHANGE THE GUEST COUNT AFTER BOOKING?

Yes, rest assured that your guest count can increase up to venue capacity or reduce by 10% of your signed, initial contract. For example, if you sign the 24 Carrots contract for 100 guests, your contract allows changes to as low as 90 guests. Final guest counts, final selections, and the final payment are due 10 business days prior to your event date.

WHAT ARE MY OPTIONS IN THE CASE OF RAIN OR INCLEMENT WEATHER?

Not to worry! Our indoor Loft and Lobby are beautiful alternative options in case of rain or inclement weather. Your venue representative will work with you to adjust and create alternative event layouts as needed. If you prefer to tent outdoor spaces, please speak with your venue representative for tent rental options through 24 Carrots’ exclusive vendor.

WHAT IS THE CANCELLATION POLICY?

All payments made to 24 Carrots are non-refundable and non-transferrable. For cancellations more than 30 days prior to your event date, all payments made will be forfeited. For cancellations within 30 days of your event date, the full contract balance will be due and forfeited. Please reference the 24 Carrots and The Colony House venue contract terms and conditions for further details.


24 CARROTS VENDORS + OUTSIDE VENDORS

WHAT DOES 24 CARROTS PROVIDE FOR MY EVENT?

Catering and bar services, staffing, equipment, security, and dining rental items (specified below under Rentals + Décor) are exclusively provided by 24 Carrots. Clients are welcome to provide their own wedding cake and specialty desserts. 24 Carrots will cut and serve your wedding cake complimentary. 

 

An outside caterer may be permitted by request and approval only to provide traditional, cultural, or ethnic cuisine, should 24 Carrots be unable to produce the requested menu in-house. 24 Carrots will continue to provide all bar services, staffing, and rental equipment. Please contact us for more information and requirements for an outside caterer.

WHAT OUTSIDE VENDORS MAY I HIRE DIRECTLY?

You are welcome to bring in your own vendors for wedding coordination, photography, videography, florals, officiant, entertainment, photo booth, select specialty rentals, signage, decorations, wedding cake, and specialty desserts. Please note the only exclusive on-site vendors are 24 Carrots Catering and Honored Occasions for audio/DJ/AV needs. Every vendor must provide proof of insurance as required in the Venue Rental Contract.

IS INSURANCE REQUIRED FOR MY VENDORS?

General Liability insurance listing 24 Carrots as additionally insured is required for each of your vendors that will be on-site during your event. This includes but is not limited to coordinator, florist, photographers, videographers, photo booth, bakery, hair and makeup, and officiant. If vendors have employees working at the event, a certificate of insurance for Workman’s Compensation must also be provided. Please see The Colony House venue rental contract terms for a complete list of vendor insurance requirements.

WHEN CAN MY OUTSIDE VENDORS SET UP?

Vendor load-in and event setup may begin as early 10am. Vendors may access the venue through the front entrance, front patio gate, or the two doorways located on Adele. Vendors may park anywhere in our lot, or on Adele. Linens are managed by 24 Carrots staff and will be placed on tables 2 hours prior to the event start time.

CAN I BRING IN A DJ, BAND OR OTHER LIVE MUSICIANS?

Live bands, DJ, and any form of amplified live music are welcome. 24 Carrots is happy to provide a list of recommendations based on your specific needs and budget. Please contact us for more information about the requirements.

DO YOU HAVE A NOISE ORDINANCE?

Yes, our outdoor curfew for amplified sound is 8pm and non-amplified sound such as piano, acoustic guitar, harp, and violin may occur after 8pm until 9:30pm. The patio will close at 10pm and guests may move indoors at that time. We kindly ask that all guests and vendors be off property within 1 hour of your event end time, not to exceed 1am.

IS A WEDDING COORDINATOR REQUIRED?

Yes, a wedding coordinator is required as they will be the primary point of contact leading up to and on the day of your event for the venue, 24 Carrots team, and all vendors. 24 Carrots is happy to provide a list of recommended wedding coordinators based on your specific needs and budget. A coordinator must be booked at least 60 days prior to the client’s wedding day. Additional details regarding coordinator requirements, such as insurance, can be found in your contract.

FOOD + BEVERAGES + MENU

CAN WE TASTE OUR MENU / DO YOU OFFER PRIVATE TASTINGS?

Yes! Tastings are one of our favorite parts of the planning process. Private tastings are hosted at the 24 Carrots corporate offices in Costa Mesa and are recommended 4-6 months prior to your event date. Tastings are complimentary after booking and signing your venue and catering contracts. Otherwise, a $95/person + tax fee applies before booking and signing but will be credited towards your initial deposit upon booking. Additional guests will be charged a non-refundable fee of $95/person + tax.

MAY I BRING IN MY OWN ALCOHOL OR BAR SERVICES?

Bar services and all alcohol are exclusively provided and served by 24 Carrots. Outside alcohol is not permitted at any time. For getting ready beverage options, please reach out to your venue representative.

RENTALS + DÉCOR

WHAT RENTAL ITEMS ARE INCLUDED WITH THE VENUE?

The venue rental includes (250) Vintage Brushed Metal Chairs, (25) 60” Round Tables, (4) Wood-Top Cocktail Tables, (4) 36” Low Round Cocktail Tables, 48” Low Round Table, (4) 6’ x 30” Rectangular Tables, (5) 8’ x 30” Rectangular Tables, Wood Accent Tables, and 6’ Wood Bar. Additional tables, chairs, and comprehensive event rentals including additional lighting and décor are available through 24 Carrots Catering & Events.

WHAT RENTAL & DÉCOR ITEMS MUST BE PROVIDED THROUGH 24 CARROTS?

All additional rentals including tables, linens/napkins, chairs, tableware, bar service rentals, lounge furniture, dance floor, lighting, etc. must be provided by 24 Carrots through our exclusive rental & lighting partners. For upgraded rental options and pricing, please speak with your venue representative.

WHAT LIGHTING IS INCLUDED WITH THE VENUE?

The venue includes dimmable recessed lighting throughout the entire indoor space and the patio includes bistro string lights. Lighting upgrades and additions are available through 24 Carrots’ exclusive lighting partner.

WHAT RENTAL & DÉCOR ITEMS MAY I BRING IN?

You are welcome to bring in your own flowers, decorations, select specialty rentals, and signage. We do not allow for any permanent changes to the property structures including staples, tape, nails, screws, or other materials that could leave marks. You may use zip ties, twine, or fishing wire to hang décor from the beams and your vendors must bring their own set-up equipment and ladders. Please contact your venue representative if additional accommodation is needed.

ARE THERE ANY ITEMS THAT ARE PROHIBITED ON THE PROPERTY?

We strive to create and maintain a safe and enjoyable environment for all guests so confetti, glitter, silly string, fireworks, sparklers of any kind, cold sparkler machines, and fog machines are not permitted at any time.

ARE CANDLES PERMITTED AT THE VENUE?

Yes, candles are permitted and must be enclosed in glass votives or hurricanes with at least 1” from the top of the flame to the top of the candle holder. Exposed open flames are not permitted. Clients are responsible for any damage to linens and/or tables due to wax.

IS A DANCE FLOOR REQUIRED?

No, dance floor rentals are optional. Please speak with your venue representative for dance floor rental option through 24 Carrots’ exclusive rental partner.

ADDITIONAL QUESTIONS

FOR ANY ADDITIONAL QUESTIONS, PLEASE CONTACT THE COLONY HOUSE.

info@colonyhouseanaheim.com

714.576.8989

ColonyHouseAnaheim.com

We’re just as excited as you!

Tell us about your wedding, social gathering or corporate event! We will be in touch to answer all of your questions and provide more information about The Colony House, plus our phenomenal catering and events services. We can’t wait to meet you!

or reach us at:

714.576.8989

info@colonyhouseanaheim.com

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